Shipping Policy

1. Order Processing

Orders generally enter preparation after successful payment confirmation.

Orders submitted outside normal business days may begin processing on the following business day.

Processing times may vary depending on:

• Product availability.
• Order verification.
• Payment processing.
• Compliance review.
• Shipping destination.

Tracking information is generally provided after the shipment has been transferred to the carrier.

2. Shipping Destinations

Top Peak Biosciences currently focuses on shipping within the United States.

Certain products or destinations may be subject to additional restrictions.

Customers are responsible for ensuring that purchasing, possessing, storing, transporting, and using research materials is lawful in their jurisdiction.

3. Delivery Estimates

Delivery estimates provided during checkout or by the shipping carrier are estimates rather than guaranteed delivery dates.

Delays may occur because of:

• Weather.
• Carrier disruptions.
• High shipping volumes.
• Incorrect addresses.
• Remote destinations.
• Service interruptions.
• Other circumstances outside our control.

4. Shipping Charges

Shipping charges, available shipping services, and applicable delivery estimates will be presented during checkout.

Any promotional free-shipping offers will be subject to the conditions displayed when the offer is provided.

5. Address Accuracy

Please carefully review your shipping address before submitting an order.

Top Peak Biosciences is not responsible for delays, failed delivery, address-correction charges, or returned packages resulting from incorrect or incomplete information supplied by the customer.

6. Damaged Shipments

Inspect your package promptly after delivery.

If your shipment arrives visibly damaged, contact us within 48 hours.

Please provide:

• Order number.
• Tracking number.
• Photographs of the shipping label.
• Photographs of the outer packaging.
• Photographs of the internal packaging.
• Photographs of the affected product.

Send claims to: support@toppeakbio.com

7. Lost or Delayed Shipments

If tracking indicates that a package is delayed or lost, customers should first review the carrier's tracking information.

Where appropriate, Top Peak Biosciences may assist with carrier inquiries.

Carrier delays do not automatically qualify an order for a refund.

8. Delivered but Not Received

If tracking shows “Delivered” but the package cannot be located:

• Check the delivery area.
• Check with household members or receiving personnel.
• Contact the carrier.
• Contact Top Peak Biosciences if additional assistance is required.

9. Shipping Risk

Risk associated with transportation may transfer according to applicable law and the terms of the shipping arrangement.

Nothing in this policy is intended to limit rights that cannot legally be waived.

10. Contact

Top Peak Biosciences
Email: support@toppeakbio.com
[Street Address Placeholder]
Richmond, Virginia [ZIP]