30-Day Refund Policy

1. 30-Day Window for Unopened Products

Due to the nature of research compounds, we cannot accept returns on opened products.

Unopened products in their original, sealed packaging may be returned within 30 days of delivery for a full refund of the product purchase price (excluding shipping, unless required by applicable law).

To qualify, the product must be unused, unopened, unaltered, and in the same condition in which it was received.

2. What Is Not Eligible

Unless otherwise required by applicable law, the following are generally not eligible for return or refund:

• Opened, reconstituted, contaminated, or altered products.
• Products removed from original sealed packaging.
• Change of research plans or incorrect product selection by the purchaser.
• Buyer preference after reviewing product information that was available at purchase.
• Failure to meet the purchaser's intended research application.

3. Damaged or Incorrect Orders

If your order arrives visibly damaged or contains a product that does not match your order confirmation, contact us within 48 hours of delivery.

Email: support@toppeakbio.com

Please include:

• Order number.
• Description of the issue.
• Photographs of the shipping package.
• Photographs of the product.
• Shipping label.
• Packing materials where applicable.

If a claim is verified, Top Peak Biosciences may provide a replacement, refund, store credit, or another appropriate remedy at its discretion and subject to applicable law.

4. How to Start a Return

Contact support@toppeakbio.com within the 30-day window with your order number and reason for return.

Do not ship products back until you receive return authorization and instructions.

Unauthorized returns may be refused or delayed.

5. Order Cancellation

Orders may enter fulfillment shortly after payment is confirmed.

If you need to request cancellation, contact us as quickly as possible at support@toppeakbio.com.

Cancellation requests are not guaranteed and cannot generally be accommodated after an order has entered fulfillment or been transferred to a carrier.

6. Lost, Stolen, or Misdelivered Packages

Once an order has been transferred to the shipping carrier, delivery-related issues may need to be addressed with the carrier.

If tracking shows that a package was delivered but you cannot locate it, first check the delivery location and contact the carrier.

Top Peak Biosciences is not responsible for theft occurring after confirmed delivery, subject to applicable law.

7. Incorrect Shipping Address

Customers are responsible for entering accurate shipping information.

Additional shipping charges or losses resulting from an incorrect or incomplete address may be the customer's responsibility.

8. Refund Processing

Where a refund is approved, the refund will generally be issued to the original payment method.

Processing time may depend on the payment provider or financial institution and can take several business days after we receive and inspect an authorized return.

9. Chargebacks and Payment Disputes

If you have an issue with an order, please contact us before initiating a payment dispute.

We will make reasonable efforts to investigate legitimate concerns under this policy.

10. Contact

Top Peak Biosciences
Email: support@toppeakbio.com
Address: [Street Address Placeholder], Richmond, Virginia [ZIP]