Privacy Policy

1. Information We Collect

Information You Provide

Depending on how you interact with our website, we may collect:

• Name.
• Email address.
• Billing address.
• Shipping address.
• Telephone number.
• Account information.
• Order information.
• Payment-related information processed through our payment providers.
• Information submitted through contact forms.
• Communications you send to us.
• Information necessary to verify eligibility or process an order.

We do not require customers to provide health information for ordinary purchases.

Information Collected Automatically

When you visit our website, certain technical information may be collected automatically, including:

• IP address.
• Browser type.
• Operating system.
• Device information.
• Pages visited.
• Referring pages.
• Date and time of visits.
• Website interaction information.

2. How We Use Information

We may use collected information to:

• Process and fulfill orders.
• Provide shipping and delivery updates.
• Communicate with customers.
• Respond to questions and support requests.
• Maintain customer accounts.
• Prevent fraud and unauthorized transactions.
• Improve website performance.
• Analyze website usage.
• Maintain security.
• Comply with legal obligations.
• Enforce our Terms & Conditions and other policies.

Marketing communications will be sent where permitted and, where required, with appropriate consent.

3. Payment Information

Payments may be processed through third-party payment providers.

Top Peak Biosciences does not intentionally store complete payment-card numbers on its website servers.

Payment providers may process information according to their own privacy policies and security practices.

4. Cookies

Our website may use cookies and similar technologies. These technologies may help us:

• Maintain shopping-cart functionality.
• Remember preferences.
• Maintain website sessions.
• Understand website traffic.
• Improve website functionality.
• Measure marketing performance where applicable.

You can manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Information Sharing

We do not sell personal information simply because you interact with our website.

Information may be shared with service providers that help us operate the business, such as:

• Payment processors.
• Shipping carriers.
• Website hosting providers.
• Email service providers.
• Analytics providers.
• Fraud-prevention services.
• Technical support providers.

We may also disclose information where required by law, legal process, regulatory authority, or where reasonably necessary to protect our rights, customers, business, or property.

6. Data Retention

We retain information for as long as reasonably necessary to:

• Provide requested services.
• Maintain transaction records.
• Meet legal or accounting requirements.
• Resolve disputes.
• Prevent fraud.
• Enforce agreements.

Retention periods may vary depending on the type of information and the purpose for which it was collected.

7. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

8. Your Privacy Choices

Depending on applicable law, you may have rights concerning your personal information, including rights to:

• Request access to certain information.
• Request correction of inaccurate information.
• Request deletion where legally available.
• Opt out of certain marketing communications.
• Request information about how personal data is processed.

Requests can be submitted to: support@toppeakbio.com

Certain legal or regulatory exceptions may apply.

Virginia’s Consumer Data Protection Act includes privacy obligations and consumer rights for businesses that meet the statute’s applicability thresholds. This policy should be reviewed against Top Peak’s actual data-processing activities and business size.

9. Children's Privacy

Our website and products are intended for adults.

We do not knowingly collect personal information from individuals under 21 for the purpose of purchasing research products.

If you believe a minor has submitted personal information to us, please contact support@toppeakbio.com.

10. Third-Party Websites

Our website may contain links to third-party websites.

Top Peak Biosciences is not responsible for the privacy practices, content, or security of external websites.

11. Policy Changes

We may update this Privacy Policy periodically.

Any revised version will be posted on this page with an updated “Last Updated” date.

12. Contact

Top Peak Biosciences
[Street Address Placeholder]
Richmond, Virginia [ZIP]
United States
Email: support@toppeakbio.com